Hello, I make purchases every day for OffGamers, there two days ago I can no longer make purchases through the site DineroMailBR, everytime I try to buy appears this error:

There was an error processing your purchase
The trade is not yet enabled for selling through the DinheiroMail.
Please contact the vendor and report the incident.
If you want to access your account DinheiroMail for other operations, click here.

I spoke to the support several times, and so far had no solution and I need the game card urgency.
Yesterday I created a new account and tried to buy, I was redirected to the site normally without any problem, now I need to merge the two accounts not to lose my points, only support says I can not because my bills are affiliates, how do you not affiliate account, please help me solve this urgent

Dear JohnieWalker,

Please note that all past orders have been processed successfully. With Dinheiro Mail, it takes at least 24 hours for the orders to process as it works similar to that of wire transfer.

Regarding the merging of your accounts, we are currently awaiting our affiliates dept to deal with this and they will be resolving this as soon as they can as they can.

Please do look for an email update from the respective department once your accounts can be merged.

Thanks